Reforms have enabled the telecoms industry to handle a wide array of concerns such as service quality, consumer interest protection, and the rise of rural communications services. Furthermore, both the regulatory process and the court are significant determinants for attracting investment, and its success has triggered a phenomenal rise in wired and wireless telephony and added value services. India has to be on its current road to change to benefit the telecoms sector and its customers from new technology. This paper examines the Indian telecom sector's transition from a monopolistic to a competitive environment. Even though similar transitions have occurred in other countries, India's shift is particularly notable due to the rapidity with which changes occurred. The National Telecommunications Policy, 1994, and the New Telecommunications Policy, 1999 established a strong and independent regulatory mechanism with well-defined powers and responsibilities. By setting service provider criteria, verifying compliance, and developing a structure for dispute resolution, this regulatory mechanism helps maintain a competitive environment in the services sector.
