Alternative dispute resolution has become the new normal for people when it comes to resolving their dispute.

Family is the most important social institution. We are dependent on our families, both for financial and emotional stability. From the transition of joint families to nuclear families, the ideas and beliefs of family members have changed drastically; and in recent times, family disputes have escalated. With the Indian judicial system already burdened with the pressure of pending family dispute cases, there is an urgent need to resolve such matters through alternate dispute resolution methods, beyond the scope of litigation.

India is a socialist country, therefore, aims to arrive at a balance wherein all the parties have equal opportunities and no party exercises a dominant position over the other. Indian legislation, therefore, provides for the Consumer Protection Act, 1986 which has been repealed by the newly enforced Consumer Protection Act, 2019 on 20th July 2020.