The traditional litigation recourse is expensive as well as time-consuming. Our judiciary is already burdened with a plethora of pending cases which require a mechanism that aids in quick disposal of cases and effective justice delivery system. The Alternative Dispute Resolution methods have been quite beneficial to cope up with the pending cases prior to the pandemic.

India is a socialist country, therefore, aims to arrive at a balance wherein all the parties have equal opportunities and no party exercises a dominant position over the other. Indian legislation, therefore, provides for the Consumer Protection Act, 1986 which has been repealed by the newly enforced Consumer Protection Act, 2019 on 20th July 2020.